IQprop

PAIA Manual

Access to information — Promotion of Access to Information Act 2 of 2000

Last updated 30 September 2026

This manual is published as section 51 of the Promotion of Access to Information Act requires. It explains what records we hold and how to request access to them.

The exemption that previously applied to small private bodies lapsed on 31 December 2021. Every private body must now have a manual.

1. Particulars of the private body

Legal name: IQ Prop (Pty) Ltd, trading as IQprop.

Registration number: 2025/215507/07.

Physical address: 737 Rubenstein Drive, Moreleta Park, Pretoria, Gauteng, 0044, South Africa.

Postal and service address: 737 Rubenstein Drive, Moreleta Park, Pretoria, Gauteng, 0044, South Africa.

Telephone: 010 072 2288. Email: hello@iqprop.co.za. Website: https://iqprop.co.za.

2. Head of the private body and Information Officer

Head of the body and Information Officer: Ian Black, registered with the Information Regulator.

All requests under this manual must be directed to privacy@iqprop.co.za.

3. The Regulator’s guide

The Information Regulator has published a guide on how to use the Act. It is available free from the Regulator in all official languages.

Information Regulator, PO Box 31533, Braamfontein, Johannesburg, 2017. Email PAIAComplaints@inforegulator.org.za. Website inforegulator.org.za.

4. Records available without a formal request

The following are freely available on our website and require no PAIA request:

  • This PAIA Manual.
  • Our Privacy Policy.
  • Our Terms of Service and Refund Policy.
  • Product descriptions, pricing and published methodology.
  • Any information we are required by law to publish.

5. Categories of records we hold

Records are held in the following categories. Holding a record does not mean it will be released — the Act sets out grounds for refusal.

  • Company records — incorporation documents, memorandum of incorporation, share register, director records, minutes.
  • Financial records — accounting records, financial statements, tax returns, invoices, bank records.
  • Customer records — account details, subscription and billing records, saved analyses, support correspondence.
  • Employment records — contracts, payroll, leave and disciplinary records, where applicable.
  • Supplier and contractor records — agreements, invoices, correspondence.
  • Technical records — source code, system architecture, security logs, backups.
  • Marketing records — campaign material, mailing lists, website analytics.

6. Records held under other legislation

We hold records in terms of, among others:

  • Companies Act 71 of 2008
  • Income Tax Act 58 of 1962 and Value-Added Tax Act 89 of 1991
  • Protection of Personal Information Act 4 of 2013
  • Consumer Protection Act 68 of 2008
  • Electronic Communications and Transactions Act 25 of 2002
  • Basic Conditions of Employment Act 75 of 1997, where applicable

7. How to request a record

Complete the prescribed request form and send it to privacy@iqprop.co.za. The form is available from the Information Regulator’s website.

Your request must give enough detail to identify the record and to identify you, state the form of access you want, and state the right you are seeking to exercise or protect and why the record is required to exercise or protect it.

We will respond within 30 days. That period may be extended by a further 30 days where the request is for a large number of records or requires a search through records held elsewhere; we will tell you if that happens and why.

If we refuse, we will tell you the reasons and explain your right to appeal or to complain to the Information Regulator.

8. Fees

The Act prescribes a request fee and an access fee. Current amounts are set out in the regulations published under the Act, which the Information Regulator publishes.

A personal requester — someone requesting a record about themselves — does not pay a request fee.

We will tell you what is payable before we process the request, and we will not release records until any fee is paid.

9. Grounds for refusal

We may or must refuse access in the circumstances set out in Chapter 4 of Part 3 of the Act, including where release would:

  • Unreasonably disclose personal information about a third party.
  • Disclose commercial information of a third party, or our own trade secrets, that would harm their or our commercial interests.
  • Breach a duty of confidence owed to a third party.
  • Endanger a person’s life or physical safety, or prejudice the protection of property.
  • Disclose privileged legal material.
  • Disclose research information where release would expose the researcher or subject to serious disadvantage.

10. Remedies

There is no internal appeal against a decision of a private body. If we refuse your request, you may complain to the Information Regulator or apply to a court within 180 days.

11. Personal information processed — POPIA disclosures

The categories of personal information we process, the purposes, the recipients, cross-border transfers and our security safeguards are set out in our Privacy Policy, which forms part of this manual.

12. Availability of this manual

This manual is available on our website at https://iqprop.co.za/legal/paia, at our physical address during business hours, and on request. Last updated 30 September 2026.

PAIA Manual — IQprop