C1. How to cancel
Cancel in account settings or email support@iqprop.co.za. An email cancellation is valid even if the account control is unavailable. Say whether you want to stop renewal or end an annual term early. We confirm the effective date, the access-end date and any refund calculation, and we aim to acknowledge within two business days. Our delay in processing does not postpone a valid cancellation.
C2. Monthly plans
You can stop a monthly subscription at any time, with no cancellation fee. Ordinary cancellation takes effect at the end of the paid billing period, and you keep access until then. We do not charge for the next period after timely cancellation. This does not restrict an earlier cancellation or refund under a statutory right or under C4–C6.
C3. Annual plans and expiry
Where annual billing is available, the initial term is twelve months. You may end it early on twenty business days' notice (or sooner if we agree or a legal right applies), with no early-cancellation penalty. We refund the prepaid price for the days after the effective cancellation date, calculated at the price you actually paid — we do not reprice used time at the higher monthly rate. (Worked example: R990 paid for a 365-day term, cancelled with 165 unused days, refunds R447.53, subject to the exact effective dates and rounding.)
Alternatively, you may tell us not to continue at expiry, and keep access to the end of the paid year. We send an expiry notice between forty and eighty business days before the fixed term ends, stating the expiry date, the renewal choices, the proposed monthly price and any material changes.
At expiry — unless you have told us to terminate or have expressly agreed a new fixed term — the service continues month to month at the disclosed rate, subject to applicable law. We do not charge for another full year without your express agreement. These cancellation and expiry protections are offered to all annual subscribers, including business subscribers, even where CPA section 14 does not apply.
C4. First-subscription refund promise
For your first paid monthly subscription, ask for a refund during its first paid billing month and we refund that month in full, no reason needed. For your first annual subscription, ask to cancel within thirty calendar days of payment and we refund that annual payment in full. Paid access ends when the refund cancellation is processed. The free trial does not use up this promise, and these voluntary promises do not limit later statutory remedies.
C5. Statutory cancellation rights
Where ECTA section 44 applies to an online service purchase, you may cancel without reason or penalty within seven days of concluding the agreement, with payment refunded within thirty days. Exceptions under section 42 can apply: the exception for services started early requires your consent to that early start — merely accepting general terms is not treated here as that consent. IQprop honours a seven-day, no-penalty cancellation and refund for its online subscription even if you asked for immediate access. We do not rely on an early-start exception to cut that promise, and the more generous first-subscription promise in C4 also applies.
If CPA section 16 applies to a transaction resulting from direct marketing, and ECTA section 44 does not apply, you may cancel without reason or penalty by written or recorded notice within five business days after the later of concluding the agreement or delivery of any goods. For an IQprop service where no goods are delivered, payment is refunded within fifteen business days of the cancellation notice. ECTA section 43 also gives a cancellation remedy where required supplier disclosures, or the chance to review, correct or withdraw an electronic order, are missing — where it applies, cancellation is available within fourteen days of receiving the service, with a refund subject only to lawful direct return costs. We do not contract out of these remedies.
C6. Billing errors and service failures
We refund confirmed duplicate charges, overcharges, and charges for periods after cancellation took effect. If a paid feature materially fails to perform as promised, tell us what happened; we investigate and provide an appropriate correction, repeat performance, refund or other remedy required by the CPA or other law. Where CPA section 54 applies, you may require correction of the service or a reasonable refund, having regard to the extent of the failure. We do not ordinarily refund a completed billing period simply because you did not use the service — but that does not defeat the first-subscription promise, statutory cooling-off, a service-failure claim or another legal entitlement. Any goodwill credit is separate from a refund you are legally entitled to receive.
C7. Payment of refunds
We aim to pay approved refunds within ten business days, and never later than an applicable statutory deadline; a provider's processing time does not excuse a missed legal deadline. Refunds normally go to the original payment method; if that is impossible we agree a secure alternative after reasonable verification. We do not charge a refund administration fee. Keep your cancellation or refund request and transaction reference, and contact support@iqprop.co.za if the amount or timing is disputed. You keep the complaint and court rights described in A15 and B15.